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STANDARD TERMS AND CONDITIONS

All reservations made through Localing Australia are subject to availability and booked on an ‘on request’ basis. All requests will be responded to within 24 hours. Localing Australia Pty. Ltd. is registered for Australian GST (10%).

Cancellations

Bookings cancelled outside of 14 days of a tour’s departure will receive a 100% refund.

Bookings cancelled within 14 days but outside of 72 hours of a tour’s departure will receive a 50% refund.

No refund is possible within 72 hours of a tour’s departure.

All amendments and rescheduled tour date requests within 72 hours are subject to a change fee of $50 plus any additional costs incurred.

Different terms and/or surcharges may apply in peak periods, on public holidays, for large groups and third-party add-ons.

*Weather is not a reason to cancel except in extreme circumstances. Guests are advised to dress appropriately for a range of weather conditions.

Limitation of Liability and Indemnity

By agreeing to participate in any experience/s operated by Localing Australia Pty. Ltd. or any of its subsidiaries, guests acknowledge there may be a reasonable degree of risk associated and all guests are required to complete a release form. Localing Australia Pty. Ltd. has comprehensive $20,000,000 public liability insurance and comprehensive risk assessment and management policies and procedures in place to ensure a reasonable duty of care has been met.

Privacy Policy

Localing Australia Pty Ltd (“Localing”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make an enquiry, or travel with us.

1. What We Collect

  • We may collect personal information that is reasonably necessary to provide our services, including:
  • Full name, contact details (email, phone, address)
  • Passport details and travel preferences
  • Dietary requirements, mobility needs, and health disclosures
  • Payment and billing information
  • Information shared via enquiry forms, booking systems, or direct communication

2. How We Collect It

  • Directly from you (online forms, phone calls, email, chat)
  • From travel agents, family, assistants, or authorised representatives acting on your behalf
  • From third-party partners (e.g. tour operators, hotels) where relevant to your travel arrangements

3. Why We Collect It

  • We use your personal information to:
  • Plan and deliver bespoke travel experiences
  • Communicate with you and your representatives
  • Process bookings and payments
  • Ensure your safety and comfort during travel
  • Comply with legal obligations
  • We may also use de-identified data to improve our services and for internal analytics.

4. Disclosure to Third Parties

We may share relevant information with:

  • Guides, hosts, and service providers involved in your experience
  • Accommodation, transport, dining, and event partners
  • Trusted contractors supporting our operations (e.g. CRM, cloud hosting, payment processing)
  • Authorities as required by law
  • We take reasonable steps to ensure all third parties maintain appropriate confidentiality and security standards.

6. Storage and Security
Your information is stored securely, using industry-standard protections including access controls, encryption, and secure servers. We retain your data only as long as needed to provide services and meet legal obligations.

7. Access and Correction
You may request access to the personal information we hold about you and ask for corrections if inaccurate. To do so, contact us using the details below.

8. Marketing and Communications
We may occasionally send relevant updates or offers. You can opt out at any time by following the unsubscribe link or contacting us directly.

9. Website and Cookies
When you visit our website, we may collect information such as your IP address, browser type, and pages visited. This helps us analyse and improve site performance. Cookies may be used to enhance your browsing experience.

10. Your Consent
By using our services or website, you consent to our collection and handling of your personal information in accordance with this policy.

11. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website.

Contact Us
If you have any questions, concerns, or requests regarding your personal information or this policy, please contact:

Localing Australia Pty Ltd
Email: res@localingtours.com
Phone: +61 3 9088 8001

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