COVID-19 Update

LAST UPDATED 22 November 2020

Under the current circumstances, we have implemented a number of measures in the interest of safety for our guests and team. We are offering increased flexibility around booking terms and cancellations and have been creating specialised experiences and itineraries for Australian travellers.

HEALTH & SAFETY MEASURES

  • All our vehicles now undergo antibacterial disinfectant between experiences
  • Hand sanitizer is available to guests and hosts throughout our experiences
  • Hosts are no longer available to tour on consecutive days with different guests
  • Any hosts or guests displaying any common symptoms are politely requested not to join us on tour
  • Our vehicle capacities have been reduced to ensure the front passenger seat can remain vacant
  • All guests and hosts temperatures will be tested prior to starting the tour 
  • Masks will be worn during any activities where keeping 1.5m distance is not possible, including in the vehicle

CHANGES TO BOOKING TERMS & CONDITIONS

  • Guests or agents are welcome to make unlimited and indefinite changes to new or existing bookings if plans are disrupted due to COVID-19
  • Cancellations made outside of 14 days continue to be 100% refundable
  • Any last-minute cancellations made due to COVID-19 related restrictions or safety measures inside our terms will be refundable at the discretion of the Localing team. Some documentation may be required but we will endeavour to be compassionate as always.

Click here for all of our existing terms and conditions.

It’s a tough time to be in tourism but Localing is a robust and established business. Our team is passionate and dedicated and while we’re not going anywhere, we greatly appreciate your continued support. If you’re an Australian, now is a wonderful time to support the local economy and plan some domestic travel and we’d love to help. We offer experiences in Victoria, Tasmania and South Australia and work closely with other operators all over the country. Get in touch today.

If you’re based abroad, now is a great time to start planning a future Australian adventure. There are some wonderful deals out with flexible booking terms and with a low Aussie Dollar, there are great savings to be made on currency exchange. We hope to hear from you soon.